# CPIMS **URL:** https://support.primero.org/forum/c/cpims/7.md [Latest](https://support.primero.org/forum/latest.md) · [Categories](https://support.primero.org/forum/categories.md) · [Tags](https://support.primero.org/forum/tags.md) --- ## [About the CPIMS category](https://support.primero.org/forum/t/about-the-cpims-category/73)
**Author:** [@irlawrence](https://support.primero.org/forum/u/irlawrence)\ **Replies:** 0
Discussion about CPIMS+ --- ## [Testing a support ticket or the support hub](https://support.primero.org/forum/t/testing-a-support-ticket-or-the-support-hub/1130)
**Author:** [@Zakarie\_Abdirahman\_D](https://support.primero.org/forum/u/Zakarie_Abdirahman_D)\ **Replies:** 2\ **Last updated:** [October 6, 2026, 1:09pm UTC](https://support.primero.org/forum/t/testing-a-support-ticket-or-the-support-hub/1130 "2026-10-06T13:09:22Z")
Testing a support ticket for the support hub --- ## [Case Management guidance - Referral ownership change management](https://support.primero.org/forum/t/case-management-guidance-referral-ownership-change-management/1094)
**Author:** [@Sheth\_Otieno](https://support.primero.org/forum/u/Sheth_Otieno)\ **Replies:** 1\ **Last updated:** [October 2, 2026, 7:56am UTC](https://support.primero.org/forum/t/case-management-guidance-referral-ownership-change-management/1094 "2026-10-02T07:56:58Z")
Hi colleagues, I would like to seek your guidance on a recurring challenge we have been experiencing. Due to frequent staff transitions driven by funding changes, counselors are often replaced which creates difficulties… --- ## [How to create nested fields (select boxes) in form](https://support.primero.org/forum/t/how-to-create-nested-fields-select-boxes-in-form/1016)
**Author:** [@munhbayar.d](https://support.primero.org/forum/u/munhbayar.d)\ **Replies:** 1\ **Last updated:** [November 20, 2025, 3:36pm UTC](https://support.primero.org/forum/t/how-to-create-nested-fields-select-boxes-in-form/1016 "2025-11-20T15:36:57Z")
Hello? I want to create nested fields (nested selected boxes) in custom form. Is it possible? pls help. --- ## [New InForm Adaptor: Enabling Secure Data Sharing with Primero](https://support.primero.org/forum/t/new-inform-adaptor-enabling-secure-data-sharing-with-primero/1004)
**Author:** [@rediet](https://support.primero.org/forum/u/rediet)\ **Replies:** 0\ **Last updated:** [September 22, 2025, 12:39pm UTC](https://support.primero.org/forum/t/new-inform-adaptor-enabling-secure-data-sharing-with-primero/1004 "2025-09-22T12:39:10Z")
Dear Community, Hi everyone! I’m from the OpenFn team, stewards of the OpenFn Digital Public Good. We have been partnering with UNICEF Primero implementers in different countries to deliver open source data integration & … --- ## [Missing URL link and separate email in the welcoming message for the newly created users](https://support.primero.org/forum/t/missing-url-link-and-separate-email-in-the-welcoming-message-for-the-newly-created-users/998)
**Author:** [@sheth.opere](https://support.primero.org/forum/u/sheth.opere)\ **Replies:** 2\ **Last updated:** [September 17, 2025, 12:40pm UTC](https://support.primero.org/forum/t/missing-url-link-and-separate-email-in-the-welcoming-message-for-the-newly-created-users/998 "2025-09-17T12:40:41Z")
Welcoming message for the newly created users does not send a separate email for password set up and it does not contain the URL link to access the system like it used to. Below is the sample message for the new user D… --- ## [Unable to Log In to CPIMS Platform](https://support.primero.org/forum/t/unable-to-log-in-to-cpims-platform/993)
**Author:** [@surafeltefera12](https://support.primero.org/forum/u/surafeltefera12)\ **Replies:** 3\ **Last updated:** [September 4, 2025, 1:11pm UTC](https://support.primero.org/forum/t/unable-to-log-in-to-cpims-platform/993 "2025-09-04T13:11:50Z")
One of our social workers is currently unable to log in to the CPIMS platform. The system shows “Currently in offline mode,” and the login attempt is unsuccessful. Could you please provide support to resolve this issue? … --- ## [Referral Process in CPIMS+](https://support.primero.org/forum/t/referral-process-in-cpims/982)
**Author:** [@sheth.opere](https://support.primero.org/forum/u/sheth.opere)\ **Replies:** 3\ **Last updated:** [August 18, 2025, 1:50pm UTC](https://support.primero.org/forum/t/referral-process-in-cpims/982 "2025-08-18T13:50:17Z")
I have been reflecting on the current referral process in CPIMS+. For example, consider a case where one child requires services from multiple agencies: Court Order Enforcement – SDCS Legal Redress – SDCS Reintegrati… --- ## [Locations Not Appearing in Dropdown - Import Locations Required](https://support.primero.org/forum/t/locations-not-appearing-in-dropdown-import-locations-required/950)
**Author:** [@anas.ismail](https://support.primero.org/forum/u/anas.ismail)\ **Replies:** 2\ **Last updated:** [June 9, 2025, 4:59pm UTC](https://support.primero.org/forum/t/locations-not-appearing-in-dropdown-import-locations-required/950 "2025-06-09T16:59:55Z")
The Locations dropdown is not showing when registering a new case or updating existing cases or adding new user in CPIMS+. When checking the Settings tab, the Locations section is highlighted. Upon accessing Location… --- ## [Unable to see "View Page" Preview of Case](https://support.primero.org/forum/t/unable-to-see-view-page-preview-of-case/946)
**Author:** [@childprotectioninnov](https://support.primero.org/forum/u/childprotectioninnov)\ **Replies:** 0\ **Last updated:** [April 28, 2025, 2:06pm UTC](https://support.primero.org/forum/t/unable-to-see-view-page-preview-of-case/946 "2025-04-28T14:06:02Z")
The View Page modal displays a small set of fields about a Case. This allows you to see some limited information about a Case managed by another user, without endangering the data confidentiality of the Case. In order… --- ## [Primero - CPIMS Tracing Request Issue](https://support.primero.org/forum/t/primero-cpims-tracing-request-issue/908)
**Author:** [@abbaszumar2132](https://support.primero.org/forum/u/abbaszumar2132)\ **Replies:** 3\ **Last updated:** [April 2, 2025, 2:50pm UTC](https://support.primero.org/forum/t/primero-cpims-tracing-request-issue/908 "2025-04-02T14:50:26Z")
In the latest release of Primero - CPIMS. When you try to match a tracing request it is throwing an error. Here is the logs --- ## [Primero - CPIMS Deployment Issue](https://support.primero.org/forum/t/primero-cpims-deployment-issue/875)
**Author:** [@abbaszumar2132](https://support.primero.org/forum/u/abbaszumar2132)\ **Replies:** 2\ **Last updated:** [October 29, 2024, 12:01pm UTC](https://support.primero.org/forum/t/primero-cpims-deployment-issue/875 "2024-10-29T12:01:26Z")
We are currently working with the latest release of Primero (v2.11.0), which is a major update featuring significant architectural changes, including the disabling of Solr and the requirement of four separate Docker cont… --- ## [Chinese Translation of "Aug" in Tasks window is wrong](https://support.primero.org/forum/t/chinese-translation-of-aug-in-tasks-window-is-wrong/838)
**Author:** [@jyhe](https://support.primero.org/forum/u/jyhe)\ **Replies:** 3\ **Last updated:** [September 9, 2024, 5:59am UTC](https://support.primero.org/forum/t/chinese-translation-of-aug-in-tasks-window-is-wrong/838 "2024-09-09T05:59:47Z")
The Chinese Translation of “Aug” in the Tasks window of Primero is wrong: though the translation in Transifex is correct. The Chinese Translation of “Aug” in other places are correct as well. The Primero insta… --- ## [Promoting config to other environments](https://support.primero.org/forum/t/promoting-config-to-other-environments/770)
**Author:** [@darsi.sreelekha](https://support.primero.org/forum/u/darsi.sreelekha)\ **Replies:** 6\ **Last updated:** [April 1, 2024, 4:05pm UTC](https://support.primero.org/forum/t/promoting-config-to-other-environments/770 "2024-04-01T16:05:35Z")
We are unable to see the option “SEND” in the configurations screen when logged in as a super user as mentioned in the below documentation. https://support.primero.org/assets/books-v2/1sP6VhT70WHhi5ZPbio6EszX-i4jZsBkO/ … --- ## [Referral Fields and Workflows in CPIMS+](https://support.primero.org/forum/t/referral-fields-and-workflows-in-cpims/782)
**Author:** [@childprotectioninnov](https://support.primero.org/forum/u/childprotectioninnov)\ **Replies:** 0\ **Last updated:** [March 4, 2024, 7:12pm UTC](https://support.primero.org/forum/t/referral-fields-and-workflows-in-cpims/782 "2024-03-04T19:12:49Z")
There are many fields that are linked to functionality within the CPIMS+. This guidance is meant to support you in understanding how some of those transitions work. Please note that the wording varies according to implem… --- ## [Children under the age of 14](https://support.primero.org/forum/t/children-under-the-age-of-14/780)
**Author:** [@bidafredrick](https://support.primero.org/forum/u/bidafredrick)\ **Replies:** 1\ **Last updated:** [February 20, 2024, 8:35pm UTC](https://support.primero.org/forum/t/children-under-the-age-of-14/780 "2024-02-20T20:35:14Z")
Training of the child children on the effects of early / child marriage. --- ## [Utilising SEND to Production button](https://support.primero.org/forum/t/utilising-send-to-production-button/774)
**Author:** [@keerthisai.maganti](https://support.primero.org/forum/u/keerthisai.maganti)\ **Replies:** 3\ **Last updated:** [February 20, 2024, 6:22pm UTC](https://support.primero.org/forum/t/utilising-send-to-production-button/774 "2024-02-20T18:22:50Z")
How do i apply my configurations to production by send button, how does the send button identify my production environment where to set the production server details. --- ## [Translation error when importing the location](https://support.primero.org/forum/t/translation-error-when-importing-the-location/750)
**Author:** [@atshakya](https://support.primero.org/forum/u/atshakya)\ **Replies:** 2\ **Last updated:** [February 5, 2024, 7:33pm UTC](https://support.primero.org/forum/t/translation-error-when-importing-the-location/750 "2024-02-05T19:33:41Z")
i was trying to import the new location and I got this error. Now I am unable to import and use this page. Previously I added the location but found out that I did not add the translated value --- ## [Receiving error when editing users](https://support.primero.org/forum/t/receiving-error-when-editing-users/764)
**Author:** [@megan.obrien](https://support.primero.org/forum/u/megan.obrien)\ **Replies:** 3\ **Last updated:** [January 19, 2024, 6:09pm UTC](https://support.primero.org/forum/t/receiving-error-when-editing-users/764 "2024-01-19T18:09:51Z")
When editing a user on joint instances of Primero, I am trying to remove data from a field (Agency Office for GBV). When I go to save these changes, I receive an error message: “Missing “EN.ADMIN.ERROR\_LOADING” TRANSLATI… --- ## [Packaging the Primero-Dashboard solution!](https://support.primero.org/forum/t/packaging-the-primero-dashboard-solution/759)
**Author:** [@aleksa](https://support.primero.org/forum/u/aleksa)\ **Replies:** 0\ **Last updated:** [December 19, 2023, 2:00pm UTC](https://support.primero.org/forum/t/packaging-the-primero-dashboard-solution/759 "2023-12-19T14:00:43Z")
Hello, Primero Community! Aleksa here from the OpenFn team that has been partnering with UNICEF on Primero interoperability projects. We’re considering what it would take to package a Primero-Dashboard solution to enabl… --- ## [Unable to reports. System displays an error message: undefined method \`multi\_select?' for nil:NilClass](https://support.primero.org/forum/t/unable-to-reports-system-displays-an-error-message-undefined-method-multi-select-for-nil-nilclass/748)
**Author:** [@srinivasa.puneeth](https://support.primero.org/forum/u/srinivasa.puneeth)\ **Replies:** 1\ **Last updated:** [December 15, 2023, 9:07am UTC](https://support.primero.org/forum/t/unable-to-reports-system-displays-an-error-message-undefined-method-multi-select-for-nil-nilclass/748 "2023-12-15T09:07:13Z")
I have migrated these reports from the old CPIMS v1.6 to the v2 version. I have followed the official documentation on the Primero GitHub repository to complete the migration. I can see all the reports that are migra… --- ## [Primero Interoperability Solutions - Cambodia Solution Video & More Info](https://support.primero.org/forum/t/primero-interoperability-solutions-cambodia-solution-video-more-info/722)
**Author:** [@aleksa](https://support.primero.org/forum/u/aleksa)\ **Replies:** 0\ **Last updated:** [August 30, 2023, 12:29pm UTC](https://support.primero.org/forum/t/primero-interoperability-solutions-cambodia-solution-video-more-info/722 "2023-08-30T12:29:51Z")
Hi everyone! I’m from the OpenFn team, who has been partnering with UNICEF and Primero teams in a couple of different countries to deliver “workflow automation” solutions that enable interoperability between Primero and … --- ## [Facing Errors when running ansible-playbook certbot.yml](https://support.primero.org/forum/t/facing-errors-when-running-ansible-playbook-certbot-yml/694)
**Author:** [@srinivasa.puneeth](https://support.primero.org/forum/u/srinivasa.puneeth)\ **Replies:** 7\ **Last updated:** [July 14, 2023, 12:11pm UTC](https://support.primero.org/forum/t/facing-errors-when-running-ansible-playbook-certbot-yml/694 "2023-07-14T12:11:59Z")
Hey @irlawrence , I am facing the following error when running “ansible-playbook certbot.yml". I am aware that there is a similar topic that already exists on this particular issue. I had left a comment there reaching ou… --- ## [Assigning download option for each agency focal/administrator](https://support.primero.org/forum/t/assigning-download-option-for-each-agency-focal-administrator/687)
**Author:** [@abhasan](https://support.primero.org/forum/u/abhasan)\ **Replies:** 1\ **Last updated:** [May 31, 2023, 7:01pm UTC](https://support.primero.org/forum/t/assigning-download-option-for-each-agency-focal-administrator/687 "2023-05-31T19:01:28Z")
I want assign to each agency focal the option , they will be abel to download the case in PDF or Excel. how can i do that. --- ## [Newly created agency is not displaying in the New User section](https://support.primero.org/forum/t/newly-created-agency-is-not-displaying-in-the-new-user-section/672)
**Author:** [@frortiz](https://support.primero.org/forum/u/frortiz)\ **Replies:** 1\ **Last updated:** [March 16, 2023, 3:10pm UTC](https://support.primero.org/forum/t/newly-created-agency-is-not-displaying-in-the-new-user-section/672 "2023-03-16T15:10:39Z")
Hi! I recently added a new agency, but when I tried to create a new user, the agency is not showing up among the available options. The new agency appears in the Agencies list, but no as an option in the Agency drop dow… --- ## [Reports not showing any dates fields on grouped by rows or columns V2](https://support.primero.org/forum/t/reports-not-showing-any-dates-fields-on-grouped-by-rows-or-columns-v2/529)
**Author:** [@nebras.hussien](https://support.primero.org/forum/u/nebras.hussien)\ **Replies:** 3\ **Last updated:** [February 9, 2023, 9:12pm UTC](https://support.primero.org/forum/t/reports-not-showing-any-dates-fields-on-grouped-by-rows-or-columns-v2/529 "2023-02-09T21:12:57Z")
I am trying to create a report to have a Monthly case enrollment trend Vs closure trend and another one for the number of cases opened for a long time (beyond plan) but it’s not possible as I cant select any date (eithe… --- ## [Need date fields in report function of CPIMS+](https://support.primero.org/forum/t/need-date-fields-in-report-function-of-cpims/657)
**Author:** [@ktun](https://support.primero.org/forum/u/ktun)\ **Replies:** 1\ **Last updated:** [February 9, 2023, 9:11pm UTC](https://support.primero.org/forum/t/need-date-fields-in-report-function-of-cpims/657 "2023-02-09T21:11:08Z")
There are no date fields in the ‘Group by rows’ and ‘Group by columns’ of the report function. I could not create the monthly trend of data analysis. --- ## [How can I create custom report - Number of cases agency by reported year](https://support.primero.org/forum/t/how-can-i-create-custom-report-number-of-cases-agency-by-reported-year/648)
**Author:** [@ktun](https://support.primero.org/forum/u/ktun)\ **Replies:** 1\ **Last updated:** [January 5, 2023, 7:41pm UTC](https://support.primero.org/forum/t/how-can-i-create-custom-report-number-of-cases-agency-by-reported-year/648 "2023-01-05T19:41:43Z")
I am trying to create a report to have a year-by-year reported/identified number of cases by the agency in the customized report function. I could not find any date field in the group by row and column function. I need t… --- ## [Could not accept or reject a transfer request](https://support.primero.org/forum/t/could-not-accept-or-reject-a-transfer-request/642)
**Author:** [@pkhauv](https://support.primero.org/forum/u/pkhauv)\ **Replies:** 2\ **Last updated:** [December 16, 2022, 8:42am UTC](https://support.primero.org/forum/t/could-not-accept-or-reject-a-transfer-request/642 "2022-12-16T08:42:44Z")
Hi, please help us with below issue. Case worker A made a transfer request of a case that is belong to case worker B (in case preview after performing a search). Case worker B can view the transfer request in the trans… --- ## [Clear filter not working](https://support.primero.org/forum/t/clear-filter-not-working/636)
**Author:** [@pkhauv](https://support.primero.org/forum/u/pkhauv)\ **Replies:** 2\ **Last updated:** [December 14, 2022, 5:48pm UTC](https://support.primero.org/forum/t/clear-filter-not-working/636 "2022-12-14T17:48:00Z")
Hi! I am using Primero V2 Cambodia and when I click the clear button for filter it is not working so I need to refresh each time. Phanneth [Next page](https://support.primero.org/forum/c/cpims/7.md?page=1)