# GBVIMS **URL:** https://support.primero.org/forum/c/gbvims/6.md [Latest](https://support.primero.org/forum/latest.md) · [Categories](https://support.primero.org/forum/categories.md) · [Tags](https://support.primero.org/forum/tags.md) --- ## [About the GBVIMS category](https://support.primero.org/forum/t/about-the-gbvims-category/72)
**Author:** [@irlawrence](https://support.primero.org/forum/u/irlawrence)\ **Replies:** 0
Discussion about GBVIMS+ --- ## [Pulse/KPIs in GBVIMS+](https://support.primero.org/forum/t/pulse-kpis-in-gbvims/967)
**Author:** [@childprotectioninnov](https://support.primero.org/forum/u/childprotectioninnov)\ **Replies:** 1\ **Last updated:** [August 11, 2025, 3:31pm UTC](https://support.primero.org/forum/t/pulse-kpis-in-gbvims/967 "2025-08-11T15:31:19Z")
The KPIs/Pulse is a feature of GBVIMS+ which is a set of performance-monitoring indicators and dashboards tailored for GBV programming. This will only work for GBVIMS+ users. In order to ensure the KPIs work correctly, … --- ## [Translation Error](https://support.primero.org/forum/t/translation-error/654)
**Author:** [@megan.obrien](https://support.primero.org/forum/u/megan.obrien)\ **Replies:** 2\ **Last updated:** [June 25, 2024, 9:12am UTC](https://support.primero.org/forum/t/translation-error/654 "2024-06-25T09:12:05Z")
Hello! I am finding an error that reads \[missing “en.fields.calculated” translation\]. The translation is in the form configuration, but it doesn’t show up on the actual form. I’ve attached a picture. Thank you! --- ## [Issues with Saved Data Disappearing](https://support.primero.org/forum/t/issues-with-saved-data-disappearing/651)
**Author:** [@megan.obrien](https://support.primero.org/forum/u/megan.obrien)\ **Replies:** 4\ **Last updated:** [October 26, 2023, 7:18pm UTC](https://support.primero.org/forum/t/issues-with-saved-data-disappearing/651 "2023-10-26T19:18:17Z")
I have had several users report an issue they have with data entry. They are reporting that saved data is disappearing. Case workers have no difficulty when entering the cases, rather the problem is when they enter the … --- ## [GBVIMS+ v2 Incident Recorder Export Issue](https://support.primero.org/forum/t/gbvims-v2-incident-recorder-export-issue/574)
**Author:** [@megan.obrien](https://support.primero.org/forum/u/megan.obrien)\ **Replies:** 5\ **Last updated:** [October 19, 2023, 4:24pm UTC](https://support.primero.org/forum/t/gbvims-v2-incident-recorder-export-issue/574 "2023-10-19T16:24:00Z")
Hello! There have been several bugs identified when exporting for the Incident Recorder (IR): The locations that have been selected in the system are not included in the export of the IR. Instead, those data fields sh… --- ## [Created reports in GBVIMS+ demo and it does not tally up correctly](https://support.primero.org/forum/t/created-reports-in-gbvims-demo-and-it-does-not-tally-up-correctly/724)
**Author:** [@ekormawa](https://support.primero.org/forum/u/ekormawa)\ **Replies:** 2\ **Last updated:** [September 19, 2023, 1:39pm UTC](https://support.primero.org/forum/t/created-reports-in-gbvims-demo-and-it-does-not-tally-up-correctly/724 "2023-09-19T13:39:28Z")
In the Sierra Leone GBVIMS+ demo I have created a series of reports and while a table and graph is generated by the system, the system does not tally up the numbers correctly. In some instances the GBVIMS+ will return wi… --- ## [Internal Server Error](https://support.primero.org/forum/t/internal-server-error/718)
**Author:** [@megan.obrien](https://support.primero.org/forum/u/megan.obrien)\ **Replies:** 1\ **Last updated:** [August 28, 2023, 2:28pm UTC](https://support.primero.org/forum/t/internal-server-error/718 "2023-08-28T14:28:38Z")
In the North East Syria GBVIMS+ instance, when you go to save a case, you receive an error message and are unable to save the data. This has been tested across roles and in different countries, and the error message rema… --- ## [Viewing Incidents from Cases](https://support.primero.org/forum/t/viewing-incidents-from-cases/674)
**Author:** [@megan.obrien](https://support.primero.org/forum/u/megan.obrien)\ **Replies:** 1\ **Last updated:** [March 17, 2023, 3:36pm UTC](https://support.primero.org/forum/t/viewing-incidents-from-cases/674 "2023-03-17T15:36:32Z")
There have been reports of GBV Case Management Supervisors not being able to view all incidents from within a case, although some are viewable. This permission is granted in their role (view incidents from case). I have … --- ## [Unable to create a report with all forms & fields](https://support.primero.org/forum/t/unable-to-create-a-report-with-all-forms-fields/645)
**Author:** [@ekormawa](https://support.primero.org/forum/u/ekormawa)\ **Replies:** 4\ **Last updated:** [March 1, 2023, 3:47pm UTC](https://support.primero.org/forum/t/unable-to-create-a-report-with-all-forms-fields/645 "2023-03-01T15:47:09Z")
Hello, I am unable to create a report of the system using all the Case forms (and the fields in the forms) thus limiting the scope of reports that can be generated in the system. For example when creating a report (re… --- ## [SSO Login Errors](https://support.primero.org/forum/t/sso-login-errors/626)
**Author:** [@megan.obrien](https://support.primero.org/forum/u/megan.obrien)\ **Replies:** 5\ **Last updated:** [March 1, 2023, 2:06pm UTC](https://support.primero.org/forum/t/sso-login-errors/626 "2023-03-01T14:06:14Z")
Once I am logged into the Jordan’s production site, whenever I navigate to a new page, a window will pop up asking me to select my provider. I am unable to navigate around the site without choosing my provider every time… --- ## [Incident Recorder Exports only in English](https://support.primero.org/forum/t/incident-recorder-exports-only-in-english/653)
**Author:** [@megan.obrien](https://support.primero.org/forum/u/megan.obrien)\ **Replies:** 2\ **Last updated:** [February 23, 2023, 6:37pm UTC](https://support.primero.org/forum/t/incident-recorder-exports-only-in-english/653 "2023-02-23T18:37:21Z")
When I select incidents and then export the Incident Recorder from both demo and production sites (NCA and Colombia) using a user that’s language is assigned as Spanish, the export is in English. I have tested this with… --- ## [M&E Form is showing up under Action Plan](https://support.primero.org/forum/t/m-e-form-is-showing-up-under-action-plan/633)
**Author:** [@megan.obrien](https://support.primero.org/forum/u/megan.obrien)\ **Replies:** 1\ **Last updated:** [November 28, 2022, 9:11pm UTC](https://support.primero.org/forum/t/m-e-form-is-showing-up-under-action-plan/633 "2022-11-28T21:11:32Z")
There was one point where the GBV M&E Form was showing up as its own case form. Now it is showing up under/grouped with the Action Plan. We need to have it be its own Case Form rather than grouped with the Action Plan. --- ## [All usernames added on Jordan server with Primero identity provider not working](https://support.primero.org/forum/t/all-usernames-added-on-jordan-server-with-primero-identity-provider-not-working/621)
**Author:** [@ekormawa](https://support.primero.org/forum/u/ekormawa)\ **Replies:** 1\ **Last updated:** [October 31, 2022, 4:19pm UTC](https://support.primero.org/forum/t/all-usernames-added-on-jordan-server-with-primero-identity-provider-not-working/621 "2022-10-31T16:19:22Z")
Hi, All of the usernames on the Jordan V2 GBVIMS+ that were added using the Primero identity provider (including my own system admin profile) are unable to access their profiles. This is after going through the prompts … --- ## [New Case, Wrong Form](https://support.primero.org/forum/t/new-case-wrong-form/617)
**Author:** [@megan.obrien](https://support.primero.org/forum/u/megan.obrien)\ **Replies:** 7\ **Last updated:** [October 31, 2022, 9:30pm UTC](https://support.primero.org/forum/t/new-case-wrong-form/617 "2022-10-31T21:30:33Z")
There was a fix that made it so the landing page when opening up a new GBV case was the Survivor Information form. However, this is no longer applied and has reverted to the old setting. Instead the landing page is the A… --- ## [Burmese Language in English and Arabic Instance](https://support.primero.org/forum/t/burmese-language-in-english-and-arabic-instance/615)
**Author:** [@megan.obrien](https://support.primero.org/forum/u/megan.obrien)\ **Replies:** 3\ **Last updated:** [October 31, 2022, 4:18pm UTC](https://support.primero.org/forum/t/burmese-language-in-english-and-arabic-instance/615 "2022-10-31T16:18:17Z")
There are subforms in the NES instance for GBVIMS+ v2 that are appearing in Burmese. This seems to have been fixed in other instances, but not this one. Please see attached photos. --- ## [Issues with the Felt Stigma and Psychosocial Wellbeing Forms](https://support.primero.org/forum/t/issues-with-the-felt-stigma-and-psychosocial-wellbeing-forms/616)
**Author:** [@megan.obrien](https://support.primero.org/forum/u/megan.obrien)\ **Replies:** 7\ **Last updated:** [October 19, 2022, 6:36pm UTC](https://support.primero.org/forum/t/issues-with-the-felt-stigma-and-psychosocial-wellbeing-forms/616 "2022-10-19T18:36:19Z")
I have identified several issues with the Felt Stigma and Psychosocial Wellbeing case forms in GBVIMS+ v2. First, the dropdown menu for session number does not allow me to reorder the numbers so they are sequential (even… --- ## [Missing case/incident records after successful save](https://support.primero.org/forum/t/missing-case-incident-records-after-successful-save/598)
**Author:** [@ekormawa](https://support.primero.org/forum/u/ekormawa)\ **Replies:** 4\ **Last updated:** [September 22, 2022, 8:29pm UTC](https://support.primero.org/forum/t/missing-case-incident-records-after-successful-save/598 "2022-09-22T20:29:22Z")
Hello, Reports from Bangladesh GBVIMS+ that case/incident records are being saved on the system but they are not appearing in case/incident list view and disappear. These records are not disabled and/or closed. In one … --- ## [Error 500 in Bangladesh GBVIMS+](https://support.primero.org/forum/t/error-500-in-bangladesh-gbvims/597)
**Author:** [@ekormawa](https://support.primero.org/forum/u/ekormawa)\ **Replies:** 1\ **Last updated:** [August 19, 2022, 5:37pm UTC](https://support.primero.org/forum/t/error-500-in-bangladesh-gbvims/597 "2022-08-19T17:37:16Z")
Hello, Users in CXB GBVIMS+ are experiencing Error 500 error for specific case records. Once the staff select the case record and enter a case, perform a specific action, then press save, the error 500 msg appears. This… --- ## [.csv exports issue](https://support.primero.org/forum/t/csv-exports-issue/599)
**Author:** [@ekormawa](https://support.primero.org/forum/u/ekormawa)\ **Replies:** 1\ **Last updated:** [August 17, 2022, 2:50pm UTC](https://support.primero.org/forum/t/csv-exports-issue/599 "2022-08-17T14:50:50Z")
Hello for TXB V2, There is an issue with the .csv export. When user does the following actions below the export contains random codes rather than legible script. I suspect this is to do with exporting while in arabic m… --- ## [IR Export for GBVIMS+ v2](https://support.primero.org/forum/t/ir-export-for-gbvims-v2/520)
**Author:** [@jpanchalingam](https://support.primero.org/forum/u/jpanchalingam)\ **Replies:** 5\ **Last updated:** [April 25, 2022, 7:25pm UTC](https://support.primero.org/forum/t/ir-export-for-gbvims-v2/520 "2022-04-25T19:25:19Z")
The “Incident County” column is showing up blank, even when the data field is complete in the system. Any suggestion on why this is happening? This is verified as an issue in Jordan and Tanzania. --- ## [Identity provider for primero users not working on SSD V2](https://support.primero.org/forum/t/identity-provider-for-primero-users-not-working-on-ssd-v2/583)
**Author:** [@ekormawa](https://support.primero.org/forum/u/ekormawa)\ **Replies:** 2\ **Last updated:** [August 3, 2022, 7:57pm UTC](https://support.primero.org/forum/t/identity-provider-for-primero-users-not-working-on-ssd-v2/583 "2022-08-03T19:57:14Z")
The identity provider for the South Sudan V2 is not working. Users are unable to get into the system when using either the temporary password in the welcome email or using the default password that was set up by Jozian. … --- ## [GBVIMS+ Lookups issues: Changing order of Lookups, and fields defaulting to wrong Lookup](https://support.primero.org/forum/t/gbvims-lookups-issues-changing-order-of-lookups-and-fields-defaulting-to-wrong-lookup/570)
**Author:** [@krougvie](https://support.primero.org/forum/u/krougvie)\ **Replies:** 2\ **Last updated:** [July 21, 2022, 6:40pm UTC](https://support.primero.org/forum/t/gbvims-lookups-issues-changing-order-of-lookups-and-fields-defaulting-to-wrong-lookup/570 "2022-07-21T18:40:57Z")
Hi there - configuring GBVIMS+ v2 and having two issues with Lookups: Created new lookup values but unable to apply them to the field - e.g. under ‘gender’ of perpetrator(s), options should be M, F, Both M&F, but syst… --- ## [Supervisor approval for case closure/action plan not registering in caseworkers records](https://support.primero.org/forum/t/supervisor-approval-for-case-closure-action-plan-not-registering-in-caseworkers-records/581)
**Author:** [@ekormawa](https://support.primero.org/forum/u/ekormawa)\ **Replies:** 0\ **Last updated:** [June 16, 2022, 4:09am UTC](https://support.primero.org/forum/t/supervisor-approval-for-case-closure-action-plan-not-registering-in-caseworkers-records/581 "2022-06-16T04:09:38Z")
For CXB GBVIMS+ instance, when a case management supervisor provides ‘approval’ to either action plan or case closure in the system, there is no update on the caseworker dashboard indicating that record has been approved… --- ## [Unable to remove flag created by user](https://support.primero.org/forum/t/unable-to-remove-flag-created-by-user/579)
**Author:** [@ekormawa](https://support.primero.org/forum/u/ekormawa)\ **Replies:** 0\ **Last updated:** [June 15, 2022, 7:43am UTC](https://support.primero.org/forum/t/unable-to-remove-flag-created-by-user/579 "2022-06-15T07:43:32Z")
Hello, for the Cox’s GBVIMS+ instance there are users who are unable to remove the flags that they have created on case records. i.e once a flag is created and then you select FLAGS\> unflag case \> + button \> type in unfl… --- ## [Disappearing sub-form](https://support.primero.org/forum/t/disappearing-sub-form/560)
**Author:** [@ekormawa](https://support.primero.org/forum/u/ekormawa)\ **Replies:** 1\ **Last updated:** [April 25, 2022, 7:51pm UTC](https://support.primero.org/forum/t/disappearing-sub-form/560 "2022-04-25T19:51:31Z")
I created a sub-form (with it’s associated fields) on the V2 training sandbox and saved it. While the system confirmed that the sub-form had been saved (pop up confirmation), once I signed out and back in again the subfo… --- ## [Primero performance issues when creating new forms & fields](https://support.primero.org/forum/t/primero-performance-issues-when-creating-new-forms-fields/561)
**Author:** [@ekormawa](https://support.primero.org/forum/u/ekormawa)\ **Replies:** 0\ **Last updated:** [April 24, 2022, 1:13pm UTC](https://support.primero.org/forum/t/primero-performance-issues-when-creating-new-forms-fields/561 "2022-04-24T13:13:58Z")
Flagging that after you create a new form, include all information in the ‘settings tab’ and then clicking ‘save’, oftentimes the system crashes as you transition to the ‘fields’ page. Clicking refresh a couple of times … --- ## [Reset password not working](https://support.primero.org/forum/t/reset-password-not-working/517)
**Author:** [@ekormawa](https://support.primero.org/forum/u/ekormawa)\ **Replies:** 3\ **Last updated:** [January 17, 2022, 9:55pm UTC](https://support.primero.org/forum/t/reset-password-not-working/517 "2022-01-17T21:55:06Z")
Hello, I have tried to reset the password for a user on the GBVIMS+ training production site both within the user interface through role management and using the ‘forgot your password’ hyperlink on the home screen and b… --- ## [GBVIMS+v2 Exporting Limited Subform Data Fields](https://support.primero.org/forum/t/gbvims-v2-exporting-limited-subform-data-fields/463)
**Author:** [@megan.obrien](https://support.primero.org/forum/u/megan.obrien)\ **Replies:** 2\ **Last updated:** [August 18, 2021, 3:31pm UTC](https://support.primero.org/forum/t/gbvims-v2-exporting-limited-subform-data-fields/463 "2021-08-18T15:31:24Z")
I am still experiencing issues when exporting a customized form (the Monitoring and Evaluation form). In this form, there are specific data fields from nested/subforms, specifically the Action Plan and Follow-Up forms. W… --- ## [System logging users out](https://support.primero.org/forum/t/system-logging-users-out/465)
**Author:** [@megan.obrien](https://support.primero.org/forum/u/megan.obrien)\ **Replies:** 3\ **Last updated:** [December 14, 2021, 7:40pm UTC](https://support.primero.org/forum/t/system-logging-users-out/465 "2021-12-14T19:40:08Z")
All users are reporting continued incidents of them being logged out of GBVIMS+ while they are in the middle of entering data. This causes them to lose the data they had been entering. They are still online when this hap… --- ## [Weird system behavior when saving GBV incident forms](https://support.primero.org/forum/t/weird-system-behavior-when-saving-gbv-incident-forms/490)
**Author:** [@ekormawa](https://support.primero.org/forum/u/ekormawa)\ **Replies:** 1\ **Last updated:** [December 8, 2021, 3:47pm UTC](https://support.primero.org/forum/t/weird-system-behavior-when-saving-gbv-incident-forms/490 "2021-12-08T15:47:25Z")
The system is behaving strangely in that whenever you save any of the forms in GBV incidents, after displaying a confirmation at the bottom of the screen that the form has been successfully updated, the system automatica… [Next page](https://support.primero.org/forum/c/gbvims/6.md?page=1)