# Primero IMS **URL:** https://support.primero.org/forum/c/primero-ims/8.md?page=1 [Latest](https://support.primero.org/forum/latest.md) · [Categories](https://support.primero.org/forum/categories.md) · [Tags](https://support.primero.org/forum/tags.md) **Page:** 2 --- ## [Password Reset Email Not Being Sent](https://support.primero.org/forum/t/password-reset-email-not-being-sent/738)
**Author:** [@megan.obrien](https://support.primero.org/forum/u/megan.obrien)\ **Replies:** 1\ **Last updated:** [November 8, 2023, 3:14pm UTC](https://support.primero.org/forum/t/password-reset-email-not-being-sent/738 "2023-11-08T15:14:22Z")
When I try to reset my Primero password on a demo site, I do not get an email to reset my password. For example, I have requested to reset my password on the site Primero, and I have not gotten an email (I have checked m… --- ## [Federation and Authentication with External Identity providers](https://support.primero.org/forum/t/federation-and-authentication-with-external-identity-providers/712)
**Author:** [@childprotectioninnov](https://support.primero.org/forum/u/childprotectioninnov)\ **Replies:** 1\ **Last updated:** [July 31, 2023, 8:05pm UTC](https://support.primero.org/forum/t/federation-and-authentication-with-external-identity-providers/712 "2023-07-31T20:05:28Z")
Security and privacy is a priority for Primero. In order to ensure the highest standards of security for both the case workers and managers using the Primero system as well as the beneficiaries receiving case management … --- ## [Unable To Attach Documents To Cases](https://support.primero.org/forum/t/unable-to-attach-documents-to-cases/607)
**Author:** [@user22](https://support.primero.org/forum/u/user22)\ **Replies:** 4\ **Last updated:** [June 27, 2023, 5:06pm UTC](https://support.primero.org/forum/t/unable-to-attach-documents-to-cases/607 "2023-06-27T17:06:31Z")
Good day, I have a user who is attempting to upload documents to a case. Everytime she does it she gets a message saying the case has been uploaded successfully, however nothing is shown on the case. There is however, a … --- ## [Errors when running ansible-playbook certbot.yml](https://support.primero.org/forum/t/errors-when-running-ansible-playbook-certbot-yml/666)
**Author:** [@operations](https://support.primero.org/forum/u/operations)\ **Replies:** 18\ **Last updated:** [June 16, 2023, 5:54am UTC](https://support.primero.org/forum/t/errors-when-running-ansible-playbook-certbot-yml/666 "2023-06-16T05:54:16Z")
Please Help. Thanks in Advance. Please note: we are using the GitHub - primeroIMS/primero: Primero is an application designed to help child protection workers and social workers in humanitarian and development contexts … --- ## [Signing into Primero with Gmail](https://support.primero.org/forum/t/signing-into-primero-with-gmail/682)
**Author:** [@childprotectioninnov](https://support.primero.org/forum/u/childprotectioninnov)\ **Replies:** 0\ **Last updated:** [April 20, 2023, 5:17pm UTC](https://support.primero.org/forum/t/signing-into-primero-with-gmail/682 "2023-04-20T17:17:59Z")
Step 1: To log in to Primero using your Gmail account, first check that you have received a welcome email from primero@unicef.org which looks like this: Step 2: You will need to go to the website displayed in step 1 … --- ## [Not able to reindexing restored couchdb](https://support.primero.org/forum/t/not-able-to-reindexing-restored-couchdb/590)
**Author:** [@sanket252](https://support.primero.org/forum/u/sanket252)\ **Replies:** 18\ **Last updated:** [March 16, 2023, 6:49pm UTC](https://support.primero.org/forum/t/not-able-to-reindexing-restored-couchdb/590 "2023-03-16T18:49:51Z")
Trying to restore CouchDB from one server to another, but not able to reindex it using the below command. RAILS\_ENV=production bundle exec rake sunspot:reindex after reindexing 5 out of 7 batches, the rake is aborted w… --- ## [Locations in Primero](https://support.primero.org/forum/t/locations-in-primero/669)
**Author:** [@childprotectioninnov](https://support.primero.org/forum/u/childprotectioninnov)\ **Replies:** 0\ **Last updated:** [March 7, 2023, 6:12pm UTC](https://support.primero.org/forum/t/locations-in-primero/669 "2023-03-07T18:12:15Z")
There are many different areas where locations are used within Primero. The below guidance lists the various ways locations are configured and used in the system. Firstly, note that the locations of case workers or mana… --- ## [Issues signing in on mobile devices?](https://support.primero.org/forum/t/issues-signing-in-on-mobile-devices/641)
**Author:** [@childprotectioninnov](https://support.primero.org/forum/u/childprotectioninnov)\ **Replies:** 0\ **Last updated:** [December 12, 2022, 1:14pm UTC](https://support.primero.org/forum/t/issues-signing-in-on-mobile-devices/641 "2022-12-12T13:14:45Z")
We had reports from some NE Syria GBVIMS+ colleagues who were not able to log in to their Phone A52 Samsung or Galaxy Tab A7 lite. For 1 user who can log in on a mobile device, ask them to check the settings and see if… --- ## [What's the Primero development setup pre-seeded username/password](https://support.primero.org/forum/t/whats-the-primero-development-setup-pre-seeded-username-password/640)
**Author:** [@jinsthomas](https://support.primero.org/forum/u/jinsthomas)\ **Replies:** 4\ **Last updated:** [December 7, 2022, 7:35pm UTC](https://support.primero.org/forum/t/whats-the-primero-development-setup-pre-seeded-username-password/640 "2022-12-07T19:35:32Z")
Hello Primero Community, What’s the default password for primero development setup , I tried primero /primer0! but it didn’t work. I was able to manage the primero dev setup but password is not working for me. --- ## [Self Hosting Primero v2 - Programme Guidance](https://support.primero.org/forum/t/self-hosting-primero-v2-programme-guidance/503)
**Author:** [@jpanchalingam](https://support.primero.org/forum/u/jpanchalingam)\ **Replies:** 1\ **Last updated:** [November 22, 2022, 4:22pm UTC](https://support.primero.org/forum/t/self-hosting-primero-v2-programme-guidance/503 "2022-11-22T16:22:46Z")
For those of you who are interested in self hosting Primero v2, in addition to the guidance we have shared on Self-hosting background and set up and Installation Guidance, there are programmatic considerations that must … --- ## [Not able to login to Primero after latest release](https://support.primero.org/forum/t/not-able-to-login-to-primero-after-latest-release/623)
**Author:** [@lavinia.tole](https://support.primero.org/forum/u/lavinia.tole)\ **Replies:** 1\ **Last updated:** [November 4, 2022, 2:04pm UTC](https://support.primero.org/forum/t/not-able-to-login-to-primero-after-latest-release/623 "2022-11-04T14:04:56Z")
After the latest release, the login does not work anymore for none of the Romanian team (case workers, managers & admins). When I try to login, it asks to select a provider, but there are no options from which I can sel… --- ## [Error Messages in Primero](https://support.primero.org/forum/t/error-messages-in-primero/620)
**Author:** [@childprotectioninnov](https://support.primero.org/forum/u/childprotectioninnov)\ **Replies:** 0\ **Last updated:** [October 30, 2022, 7:51pm UTC](https://support.primero.org/forum/t/error-messages-in-primero/620 "2022-10-30T19:51:21Z")
In order to support you when you receive a specific error message on your browser when you are using Primero, please follow the below guidance: Are you seeing this error message? What does it mean? What do you do? … --- ## [Translation error when sorting by username in users section of the settings](https://support.primero.org/forum/t/translation-error-when-sorting-by-username-in-users-section-of-the-settings/588)
**Author:** [@irlawrence](https://support.primero.org/forum/u/irlawrence)\ **Replies:** 2\ **Last updated:** [August 3, 2022, 7:52pm UTC](https://support.primero.org/forum/t/translation-error-when-sorting-by-username-in-users-section-of-the-settings/588 "2022-08-03T19:52:03Z")
Click on the username to sort and it errors with \[MISSING "EN.ADMIN.ERROR\_LOADING" TRANSLATION\] A ctrl + Refresh makes the users relaod ok --- ## [Administrators get an error sorting lookups](https://support.primero.org/forum/t/administrators-get-an-error-sorting-lookups/592)
**Author:** [@jack.miszencin](https://support.primero.org/forum/u/jack.miszencin)\ **Replies:** 2\ **Last updated:** [August 3, 2022, 7:52pm UTC](https://support.primero.org/forum/t/administrators-get-an-error-sorting-lookups/592 "2022-08-03T19:52:32Z")
Administrators currently get an error when they try to sort the Lookups list by the Name column. Steps to reproduce: 1.) Login to as a CP Administrator. Under Settings, click on the Lookups link. 2.) Try to sort by th… --- ## [Error in Installation](https://support.primero.org/forum/t/error-in-installation/618)
**Author:** [@jinsthomas](https://support.primero.org/forum/u/jinsthomas)\ **Replies:** 4\ **Last updated:** [October 24, 2022, 6:10pm UTC](https://support.primero.org/forum/t/error-in-installation/618 "2022-10-24T18:10:14Z")
Hello all , Can we still use this doc for installation in self-hosted servers? I was getting few errors and couldn’t figure out a way to resolve and finish installation. Previously i had used that doc and it was working… --- ## [Self Hosting Primero v2 - issue with primero application container](https://support.primero.org/forum/t/self-hosting-primero-v2-issue-with-primero-application-container/608)
**Author:** [@user38](https://support.primero.org/forum/u/user38)\ **Replies:** 4\ **Last updated:** [September 20, 2022, 6:22pm UTC](https://support.primero.org/forum/t/self-hosting-primero-v2-issue-with-primero-application-container/608 "2022-09-20T18:22:04Z")
Hello, I’m trying to self host Primero following this tutorial: Self Hosting Primero v2 - Installation - everything works fine until the ansible-playbook application-primero.yml --tags configure,start step. All containe… --- ## [Primero v2 install issue](https://support.primero.org/forum/t/primero-v2-install-issue/587)
**Author:** [@user34](https://support.primero.org/forum/u/user34)\ **Replies:** 27\ **Last updated:** [July 22, 2022, 1:54pm UTC](https://support.primero.org/forum/t/primero-v2-install-issue/587 "2022-07-22T13:54:28Z")
Hi, I seem to be running into an issue once I run the ansible-playbook bootstrap.yml. root@primero:~/v2-deploy/primero/ansible# ansible-playbook bootstrap.yml \[WARNING\]: Could not match supplied host pattern, ignoring… --- ## [Sum total column bad data in report](https://support.primero.org/forum/t/sum-total-column-bad-data-in-report/580)
**Author:** [@user33](https://support.primero.org/forum/u/user33)\ **Replies:** 3\ **Last updated:** [July 18, 2022, 2:07pm UTC](https://support.primero.org/forum/t/sum-total-column-bad-data-in-report/580 "2022-07-18T14:07:26Z")
I have inconsistent in SUM of each row specified in total column, in this report. --- ## [Number of reviewed cases](https://support.primero.org/forum/t/number-of-reviewed-cases/577)
**Author:** [@sheth.opere](https://support.primero.org/forum/u/sheth.opere)\ **Replies:** 1\ **Last updated:** [July 3, 2022, 9:53pm UTC](https://support.primero.org/forum/t/number-of-reviewed-cases/577 "2022-07-03T21:53:33Z")
Is it posible to track and know the number of cases reviewed in the system by a particular case reviewer in this case a manager overseeing a particular group who is also responsible for reviewing cases and making approva… --- ## [Resetting Primero Identity User Password in Primero v2 and Reset Link for Organizational Identity Provider](https://support.primero.org/forum/t/resetting-primero-identity-user-password-in-primero-v2-and-reset-link-for-organizational-identity-provider/474)
**Author:** [@jpanchalingam](https://support.primero.org/forum/u/jpanchalingam)\ **Replies:** 1\ **Last updated:** [June 13, 2022, 7:50pm UTC](https://support.primero.org/forum/t/resetting-primero-identity-user-password-in-primero-v2-and-reset-link-for-organizational-identity-provider/474 "2022-06-13T19:50:35Z")
Organizations Without Identity Providers Some CPIMS+ and GBVIMS+ instances have been configured to use identity providers (such as Save the Children, International Rescue Committee, Terre des Hommes, UNFPA, UNICEF or Gma… --- ## [Flagging and Scheduling Activity](https://support.primero.org/forum/t/flagging-and-scheduling-activity/166)
**Author:** [@childprotectioninnov](https://support.primero.org/forum/u/childprotectioninnov)\ **Replies:** 6\ **Last updated:** [June 1, 2022, 8:23pm UTC](https://support.primero.org/forum/t/flagging-and-scheduling-activity/166 "2022-06-01T20:23:17Z")
What is a flag? What is a scheduled activity? --- ## [Requesting a transfer in CPIMS+ v2](https://support.primero.org/forum/t/requesting-a-transfer-in-cpims-v2/571)
**Author:** [@childprotectioninnov](https://support.primero.org/forum/u/childprotectioninnov)\ **Replies:** 0\ **Last updated:** [May 14, 2022, 7:53pm UTC](https://support.primero.org/forum/t/requesting-a-transfer-in-cpims-v2/571 "2022-05-14T19:53:33Z")
Searching for Cases Managed By Other Users Some users have the ability to search for and view limited information about records managed by other users. When users with this ability perform a search and arrive at the Sear… --- ## [Custom Exports in v2](https://support.primero.org/forum/t/custom-exports-in-v2/566)
**Author:** [@childprotectioninnov](https://support.primero.org/forum/u/childprotectioninnov)\ **Replies:** 3\ **Last updated:** [May 14, 2022, 5:41pm UTC](https://support.primero.org/forum/t/custom-exports-in-v2/566 "2022-05-14T17:41:17Z")
The caseworker field don’t appears in “Select fields to export” when using the custom export, is this by design? --- ## [Using Primero v2 on a mobile device or tablet](https://support.primero.org/forum/t/using-primero-v2-on-a-mobile-device-or-tablet/569)
**Author:** [@childprotectioninnov](https://support.primero.org/forum/u/childprotectioninnov)\ **Replies:** 1\ **Last updated:** [May 7, 2022, 12:47pm UTC](https://support.primero.org/forum/t/using-primero-v2-on-a-mobile-device-or-tablet/569 "2022-05-07T12:47:05Z")
If you “swipe away” a browser when you’re using a mobile device while online and do not click save, the data doesn’t cache to phone and what I have entered doesn’t save. Is this correct behaviour? --- ## [Notes from my manager](https://support.primero.org/forum/t/notes-from-my-manager/568)
**Author:** [@childprotectioninnov](https://support.primero.org/forum/u/childprotectioninnov)\ **Replies:** 3\ **Last updated:** [May 7, 2022, 12:43pm UTC](https://support.primero.org/forum/t/notes-from-my-manager/568 "2022-05-07T12:43:38Z")
In CPIMS+, case workers are able to delete notes added by the manager (they do not want to only have view only of the notes form as they also want to add notes as case workers as well), is this how it is supposed to work… --- ## [Dashboards and Role Permissions in v2](https://support.primero.org/forum/t/dashboards-and-role-permissions-in-v2/567)
**Author:** [@childprotectioninnov](https://support.primero.org/forum/u/childprotectioninnov)\ **Replies:** 1\ **Last updated:** [May 7, 2022, 12:37pm UTC](https://support.primero.org/forum/t/dashboards-and-role-permissions-in-v2/567 "2022-05-07T12:37:42Z")
User 1 (access only records in my group) has access to User Group A User 2 (access only records in my group) has access to User Group A and User Group B User 1 is able to view User Group A and B in dashboard. Is this b… --- ## [Not able to install Primero 1.15](https://support.primero.org/forum/t/not-able-to-install-primero-1-15/559)
**Author:** [@user30](https://support.primero.org/forum/u/user30)\ **Replies:** 3\ **Last updated:** [May 3, 2022, 4:28pm UTC](https://support.primero.org/forum/t/not-able-to-install-primero-1-15/559 "2022-05-03T16:28:01Z")
While installing the primero I am not getting any errors but the installation is also not done. Can someone help me to resolve the issue primero@web-System-Product-Name:~/primero/cookbook$ knife solo cook primero@172.10… --- ## [Invalid User name Install Primero 2](https://support.primero.org/forum/t/invalid-user-name-install-primero-2/552)
**Author:** [@user26](https://support.primero.org/forum/u/user26)\ **Replies:** 1\ **Last updated:** [March 31, 2022, 9:44pm UTC](https://support.primero.org/forum/t/invalid-user-name-install-primero-2/552 "2022-03-31T21:44:02Z")
I’ve installed primero V.2.0 into my VPS hosting, but the password and username given on github " primero/ primer0! " doesn’t work Here I send my installation link Primero please help me ! --- ## [Primero for other usecases](https://support.primero.org/forum/t/primero-for-other-usecases/538)
**Author:** [@jinsthomas](https://support.primero.org/forum/u/jinsthomas)\ **Replies:** 2\ **Last updated:** [March 10, 2022, 9:56pm UTC](https://support.primero.org/forum/t/primero-for-other-usecases/538 "2022-03-10T21:56:53Z")
Hello Community Experts, Do somebody use Primero for other use cases, like patient treatment tracking or training database management. --- ## [How can one delete reports from the reporting module?](https://support.primero.org/forum/t/how-can-one-delete-reports-from-the-reporting-module/536)
**Author:** [@user16](https://support.primero.org/forum/u/user16)\ **Replies:** 3\ **Last updated:** [March 10, 2022, 9:56pm UTC](https://support.primero.org/forum/t/how-can-one-delete-reports-from-the-reporting-module/536 "2022-03-10T21:56:09Z")
On Primero IMS V2.0.0, our team has found ourselves in a bit of pinch deleting reports that are available in the reports module. We are able to create new reports, edit the reports and their parameters however, there is … [Previous page](https://support.primero.org/forum/c/primero-ims/8.md) [Next page](https://support.primero.org/forum/c/primero-ims/8.md?page=2)