# Latest **URL:** https://support.primero.org/forum/latest.md [Latest](https://support.primero.org/forum/latest.md) · [Categories](https://support.primero.org/forum/categories.md) · [Tags](https://support.primero.org/forum/tags.md) --- ## [Welcome to Primero!](https://support.primero.org/forum/t/welcome-to-primero/8)
**Author:** [@system](https://support.primero.org/forum/u/system)\ **Replies:** 0\ **Last updated:** [August 29, 2017, 4:01pm UTC](https://support.primero.org/forum/t/welcome-to-primero/8 "2017-08-29T16:01:21Z")
Primero (Protection-related Information Management) offers a modern approach to data management which emphasizes user-friendliness, confidentiality and security Please select the Category your question relates to (GBVIM… --- ## [Suggest and vote on what we build next](https://support.primero.org/forum/t/suggest-and-vote-on-what-we-build-next/1134)
**Author:** [@ian\_brasil](https://support.primero.org/forum/u/ian_brasil)\ **Replies:** 0\ **Last updated:** [October 9, 2026, 10:54pm UTC](https://support.primero.org/forum/t/suggest-and-vote-on-what-we-build-next/1134 "2026-10-09T22:54:57Z")
Have an idea that would make Primero or this Support Hub better? Post it in the Feature requests category. How it works One idea per topic. Say what you want to do, and why it matters to your team. Search first. If so… --- ## [Primero Release & Training Videos!](https://support.primero.org/forum/t/primero-release-training-videos/289)
**Author:** [@jpanchalingam](https://support.primero.org/forum/u/jpanchalingam)\ **Replies:** 3\ **Last updated:** [October 7, 2026, 1:35pm UTC](https://support.primero.org/forum/t/primero-release-training-videos/289 "2026-10-07T13:35:25Z")
The Primero Team has put together a comprehensive set of videos on Primero, CPIMS+ and GBVIMS+. Check out the @childprotectioninnovation YouTube channel and learn from some our team of experts: @kristy.crabtree, Informat… --- ## [Automatically show the user which form should be filled next](https://support.primero.org/forum/t/automatically-show-the-user-which-form-should-be-filled-next/1133)
**Author:** [@ian\_brasil](https://support.primero.org/forum/u/ian_brasil)\ **Replies:** 0\ **Last updated:** [October 9, 2026, 10:51pm UTC](https://support.primero.org/forum/t/automatically-show-the-user-which-form-should-be-filled-next/1133 "2026-10-09T22:51:43Z")
Is there a way to automatically show the user which form should be filled in next? For example, after a user fills in the Eligibility Check form, they could be guided to the next form, the Significant Harm Check. Area: … --- ## [Testing a support ticket or the support hub](https://support.primero.org/forum/t/testing-a-support-ticket-or-the-support-hub/1130)
**Author:** [@Zakarie\_Abdirahman\_D](https://support.primero.org/forum/u/Zakarie_Abdirahman_D)\ **Replies:** 2\ **Last updated:** [October 6, 2026, 1:09pm UTC](https://support.primero.org/forum/t/testing-a-support-ticket-or-the-support-hub/1130 "2026-10-06T13:09:22Z")
Testing a support ticket for the support hub --- ## [Case Management guidance - Referral ownership change management](https://support.primero.org/forum/t/case-management-guidance-referral-ownership-change-management/1094)
**Author:** [@Sheth\_Otieno](https://support.primero.org/forum/u/Sheth_Otieno)\ **Replies:** 1\ **Last updated:** [October 2, 2026, 7:56am UTC](https://support.primero.org/forum/t/case-management-guidance-referral-ownership-change-management/1094 "2026-10-02T07:56:58Z")
Hi colleagues, I would like to seek your guidance on a recurring challenge we have been experiencing. Due to frequent staff transitions driven by funding changes, counselors are often replaced which creates difficulties… --- ## [Any non-profit organisations using the free version of Primero as a CMS?](https://support.primero.org/forum/t/any-non-profit-organisations-using-the-free-version-of-primero-as-a-cms/1089)
**Author:** [@manoj](https://support.primero.org/forum/u/manoj)\ **Replies:** 1\ **Last updated:** [September 3, 2026, 8:10am UTC](https://support.primero.org/forum/t/any-non-profit-organisations-using-the-free-version-of-primero-as-a-cms/1089 "2026-09-03T08:10:13Z")
Hi all, We are a non-profit organisation based out of India and focus on Child Protection. We wanted to evaluate Primero as a CMS and have installed the free version using the repo on Github on our servers. We had a fe… --- ## [Support Hub Terms and Conditions](https://support.primero.org/forum/t/support-hub-terms-and-conditions/1069)
**Author:** [@childprotectioninnov](https://support.primero.org/forum/u/childprotectioninnov)\ **Replies:** 0\ **Last updated:** [June 2, 2026, 5:11pm UTC](https://support.primero.org/forum/t/support-hub-terms-and-conditions/1069 "2026-06-02T17:11:31Z")
Primero Support Hub Terms and Conditions Use of this Web site, support.primero.org and all pages in this domain (together, the “Primero Support Hub”), constitutes acceptance of the following terms and conditions. UNICEF … --- ## [How to create nested fields (select boxes) in form](https://support.primero.org/forum/t/how-to-create-nested-fields-select-boxes-in-form/1016)
**Author:** [@munhbayar.d](https://support.primero.org/forum/u/munhbayar.d)\ **Replies:** 1\ **Last updated:** [November 20, 2025, 3:36pm UTC](https://support.primero.org/forum/t/how-to-create-nested-fields-select-boxes-in-form/1016 "2025-11-20T15:36:57Z")
Hello? I want to create nested fields (nested selected boxes) in custom form. Is it possible? pls help. --- ## [EN.ADMIN.ERROR\_LOADING? what does meaning of this error?](https://support.primero.org/forum/t/en-admin-error-loading-what-does-meaning-of-this-error/1005)
**Author:** [@munhbayar.d](https://support.primero.org/forum/u/munhbayar.d)\ **Replies:** 1\ **Last updated:** [September 22, 2025, 1:14pm UTC](https://support.primero.org/forum/t/en-admin-error-loading-what-does-meaning-of-this-error/1005 "2025-09-22T13:14:31Z")
I got this error when importing locations file in primero v2.13 how fix it? pls help. --- ## [New InForm Adaptor: Enabling Secure Data Sharing with Primero](https://support.primero.org/forum/t/new-inform-adaptor-enabling-secure-data-sharing-with-primero/1004)
**Author:** [@rediet](https://support.primero.org/forum/u/rediet)\ **Replies:** 0\ **Last updated:** [September 22, 2025, 12:39pm UTC](https://support.primero.org/forum/t/new-inform-adaptor-enabling-secure-data-sharing-with-primero/1004 "2025-09-22T12:39:10Z")
Dear Community, Hi everyone! I’m from the OpenFn team, stewards of the OpenFn Digital Public Good. We have been partnering with UNICEF Primero implementers in different countries to deliver open source data integration & … --- ## [Missing URL link and separate email in the welcoming message for the newly created users](https://support.primero.org/forum/t/missing-url-link-and-separate-email-in-the-welcoming-message-for-the-newly-created-users/998)
**Author:** [@sheth.opere](https://support.primero.org/forum/u/sheth.opere)\ **Replies:** 2\ **Last updated:** [September 17, 2025, 12:40pm UTC](https://support.primero.org/forum/t/missing-url-link-and-separate-email-in-the-welcoming-message-for-the-newly-created-users/998 "2025-09-17T12:40:41Z")
Welcoming message for the newly created users does not send a separate email for password set up and it does not contain the URL link to access the system like it used to. Below is the sample message for the new user D… --- ## [Unable to Log In to CPIMS Platform](https://support.primero.org/forum/t/unable-to-log-in-to-cpims-platform/993)
**Author:** [@surafeltefera12](https://support.primero.org/forum/u/surafeltefera12)\ **Replies:** 3\ **Last updated:** [September 4, 2025, 1:11pm UTC](https://support.primero.org/forum/t/unable-to-log-in-to-cpims-platform/993 "2025-09-04T13:11:50Z")
One of our social workers is currently unable to log in to the CPIMS platform. The system shows “Currently in offline mode,” and the login attempt is unsuccessful. Could you please provide support to resolve this issue? … --- ## [No option to save on form-lookup](https://support.primero.org/forum/t/no-option-to-save-on-form-lookup/986)
**Author:** [@addossantos](https://support.primero.org/forum/u/addossantos)\ **Replies:** 2\ **Last updated:** [August 27, 2025, 3:11pm UTC](https://support.primero.org/forum/t/no-option-to-save-on-form-lookup/986 "2025-08-27T15:11:59Z")
Hi Primero Support Team, I try to edit/translate some option in Form-Lookup previously have SAVE option but now I cannot save as screenshot attached Thank you --- ## [Referral Process in CPIMS+](https://support.primero.org/forum/t/referral-process-in-cpims/982)
**Author:** [@sheth.opere](https://support.primero.org/forum/u/sheth.opere)\ **Replies:** 3\ **Last updated:** [August 18, 2025, 1:50pm UTC](https://support.primero.org/forum/t/referral-process-in-cpims/982 "2025-08-18T13:50:17Z")
I have been reflecting on the current referral process in CPIMS+. For example, consider a case where one child requires services from multiple agencies: Court Order Enforcement – SDCS Legal Redress – SDCS Reintegrati… --- ## [Usage Report Issue](https://support.primero.org/forum/t/usage-report-issue/977)
**Author:** [@abbaszumar2132](https://support.primero.org/forum/u/abbaszumar2132)\ **Replies:** 1\ **Last updated:** [August 18, 2025, 1:11pm UTC](https://support.primero.org/forum/t/usage-report-issue/977 "2025-08-18T13:11:18Z")
In the latest release 2.13 . There is an issue generating Usage Report. The value of cases open this quarter and close this quarter will always be the same. because the same function is called in usage report mode. Y… --- ## [Pulse/KPIs in GBVIMS+](https://support.primero.org/forum/t/pulse-kpis-in-gbvims/967)
**Author:** [@childprotectioninnov](https://support.primero.org/forum/u/childprotectioninnov)\ **Replies:** 1\ **Last updated:** [August 11, 2025, 3:31pm UTC](https://support.primero.org/forum/t/pulse-kpis-in-gbvims/967 "2025-08-11T15:31:19Z")
The KPIs/Pulse is a feature of GBVIMS+ which is a set of performance-monitoring indicators and dashboards tailored for GBV programming. This will only work for GBVIMS+ users. In order to ensure the KPIs work correctly, … --- ## [How to query a report on cases open for certain Municipality?](https://support.primero.org/forum/t/how-to-query-a-report-on-cases-open-for-certain-municipality/972)
**Author:** [@addossantos](https://support.primero.org/forum/u/addossantos)\ **Replies:** 3\ **Last updated:** [August 11, 2025, 12:38pm UTC](https://support.primero.org/forum/t/how-to-query-a-report-on-cases-open-for-certain-municipality/972 "2025-08-11T12:38:59Z")
National Manager in Ministry of Social Solidarity wants to query a report on Case Open during a certain month on a certain Municipality (example cases open from January 2025 - July 2025 on 3 Municipality) how to do that… --- ## [PWA and Field Mode](https://support.primero.org/forum/t/pwa-and-field-mode/745)
**Author:** [@childprotectioninnov](https://support.primero.org/forum/u/childprotectioninnov)\ **Replies:** 1\ **Last updated:** [July 14, 2025, 8:14pm UTC](https://support.primero.org/forum/t/pwa-and-field-mode/745 "2025-07-14T20:14:38Z")
Field mode is a feature where a user can select or deselect a toggle in the navigation menu to put themselves into a new manual version of offline mode. To understand this functionality further, you’ll need to understand… --- ## [Locations Not Appearing in Dropdown - Import Locations Required](https://support.primero.org/forum/t/locations-not-appearing-in-dropdown-import-locations-required/950)
**Author:** [@anas.ismail](https://support.primero.org/forum/u/anas.ismail)\ **Replies:** 2\ **Last updated:** [June 9, 2025, 4:59pm UTC](https://support.primero.org/forum/t/locations-not-appearing-in-dropdown-import-locations-required/950 "2025-06-09T16:59:55Z")
The Locations dropdown is not showing when registering a new case or updating existing cases or adding new user in CPIMS+. When checking the Settings tab, the Locations section is highlighted. Upon accessing Location… --- ## [Unable to see "View Page" Preview of Case](https://support.primero.org/forum/t/unable-to-see-view-page-preview-of-case/946)
**Author:** [@childprotectioninnov](https://support.primero.org/forum/u/childprotectioninnov)\ **Replies:** 0\ **Last updated:** [April 28, 2025, 2:06pm UTC](https://support.primero.org/forum/t/unable-to-see-view-page-preview-of-case/946 "2025-04-28T14:06:02Z")
The View Page modal displays a small set of fields about a Case. This allows you to see some limited information about a Case managed by another user, without endangering the data confidentiality of the Case. In order… --- ## [Export file is gone and cannot export cases](https://support.primero.org/forum/t/export-file-is-gone-and-cannot-export-cases/944)
**Author:** [@pkhauv](https://support.primero.org/forum/u/pkhauv)\ **Replies:** 1\ **Last updated:** [April 10, 2025, 6:48am UTC](https://support.primero.org/forum/t/export-file-is-gone-and-cannot-export-cases/944 "2025-04-10T06:48:39Z")
Hi colleagues, Today when I checked my export files in Primero that I have exported last week to download it, the export showed no record of any files. See link Primero So I tried to export again but the export does n… --- ## [Primero - CPIMS Tracing Request Issue](https://support.primero.org/forum/t/primero-cpims-tracing-request-issue/908)
**Author:** [@abbaszumar2132](https://support.primero.org/forum/u/abbaszumar2132)\ **Replies:** 3\ **Last updated:** [April 2, 2025, 2:50pm UTC](https://support.primero.org/forum/t/primero-cpims-tracing-request-issue/908 "2025-04-02T14:50:26Z")
In the latest release of Primero - CPIMS. When you try to match a tracing request it is throwing an error. Here is the logs --- ## [How to filter case by year on search option ](https://support.primero.org/forum/t/how-to-filter-case-by-year-on-search-option/939)
**Author:** [@addossantos](https://support.primero.org/forum/u/addossantos)\ **Replies:** 1\ **Last updated:** [March 26, 2025, 12:58pm UTC](https://support.primero.org/forum/t/how-to-filter-case-by-year-on-search-option/939 "2025-03-26T12:58:01Z")
Hi Primero Support, Please help how to filter case by year on search option (add to search) as screenshot attached. Thank you --- ## [Add "case type" to search](https://support.primero.org/forum/t/add-case-type-to-search/925)
**Author:** [@addossantos](https://support.primero.org/forum/u/addossantos)\ **Replies:** 1\ **Last updated:** [January 27, 2025, 2:23pm UTC](https://support.primero.org/forum/t/add-case-type-to-search/925 "2025-01-27T14:23:00Z")
can we add “case type” in the search as screenshot attached. Thank you --- ## [Primero - CPIMS Deployment Issue](https://support.primero.org/forum/t/primero-cpims-deployment-issue/875)
**Author:** [@abbaszumar2132](https://support.primero.org/forum/u/abbaszumar2132)\ **Replies:** 2\ **Last updated:** [October 29, 2024, 12:01pm UTC](https://support.primero.org/forum/t/primero-cpims-deployment-issue/875 "2024-10-29T12:01:26Z")
We are currently working with the latest release of Primero (v2.11.0), which is a major update featuring significant architectural changes, including the disabling of Solr and the requirement of four separate Docker cont… --- ## [Help Needed: Setting Up Webhook to Sync Data from Primero to Another App](https://support.primero.org/forum/t/help-needed-setting-up-webhook-to-sync-data-from-primero-to-another-app/855)
**Author:** [@cristi.dana2](https://support.primero.org/forum/u/cristi.dana2)\ **Replies:** 1\ **Last updated:** [October 24, 2024, 6:06pm UTC](https://support.primero.org/forum/t/help-needed-setting-up-webhook-to-sync-data-from-primero-to-another-app/855 "2024-10-24T18:06:22Z")
Hi everyone, I’m working on a project involving Primero and need some assistance with setting up a webhook to sync data between Primero and another external application. The goal is to trigger an event in Primero (e.g.,… --- ## [Setting Up Webhook to Sync Data from Primero to Another App](https://support.primero.org/forum/t/setting-up-webhook-to-sync-data-from-primero-to-another-app/856)
**Author:** [@cristi.dana2](https://support.primero.org/forum/u/cristi.dana2)\ **Replies:** 1\ **Last updated:** [October 23, 2024, 4:37pm UTC](https://support.primero.org/forum/t/setting-up-webhook-to-sync-data-from-primero-to-another-app/856 "2024-10-23T16:37:20Z")
Hi everyone, I’m working on a project involving Primero and need some assistance with setting up a webhook to sync data between Primero and another external application. The goal is to trigger an event in Primero (e.g.,… --- ## [How to update my primero's version](https://support.primero.org/forum/t/how-to-update-my-primeros-version/799)
**Author:** [@kyli](https://support.primero.org/forum/u/kyli)\ **Replies:** 3\ **Last updated:** [October 12, 2024, 5:15pm UTC](https://support.primero.org/forum/t/how-to-update-my-primeros-version/799 "2024-10-12T17:15:24Z")
Now, i want to update my primero’s version to the latest version ‘2.10.2.1’, how can i do? --- ## [Deploy Primero on openEuler system](https://support.primero.org/forum/t/deploy-primero-on-openeuler-system/847)
**Author:** [@jyhe](https://support.primero.org/forum/u/jyhe)\ **Replies:** 0\ **Last updated:** [September 11, 2024, 3:57am UTC](https://support.primero.org/forum/t/deploy-primero-on-openeuler-system/847 "2024-09-11T03:57:44Z")
Since Step 1. prepare server for deployment Step 2.Install docker and docker-compose on the server dnf update -y dnf install -y dnf-plugins-core dnf config-manager --add-repo=https://repo.huaweicloud.com/docker-ce/li… [Next page](https://support.primero.org/forum/latest.md?page=1)