# Could not accept or reject a transfer request

**URL:** <https://support.primero.org/forum/t/could-not-accept-or-reject-a-transfer-request/642>\
**Category:** CPIMS\
**Tags:** v2-0\
**Created:** [December 13, 2022, 2:55am UTC](https://support.primero.org/forum/t/could-not-accept-or-reject-a-transfer-request/642 "2022-12-13T02:55:59Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![pkhauv](https://support.primero.org/forum/letter_avatar_proxy/v4/letter/p/c6cbf5/32.png) [@pkhauv](https://support.primero.org/forum/u/pkhauv)\
**Post date:** [December 13, 2022, 2:55am UTC](https://support.primero.org/forum/t/could-not-accept-or-reject-a-transfer-request/642/1 "2022-12-13T02:55:59Z")

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Hi, please help us with below issue.  
Case worker A made a transfer request of a case that is belong to case worker B (in case preview after performing a search). Case worker B can view the transfer request in the transfer/assignment but there is no button for him/her to accept or reject the transfer request. This was tested in demo Primero V2 of Case ID: a66e9de.

 ![image](https://support.primero.org/uploads/primero/original/1X/fad43a3e385526b15354556cacbef7264657f9be.png)

Thank you  
Phanneth

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**Author:** ![irlawrence](https://support.primero.org/forum/user_avatar/support.primero.org/irlawrence/32/8_2.png) [@irlawrence](https://support.primero.org/forum/u/irlawrence)\
**Post date:** [December 13, 2022, 7:19pm UTC](https://support.primero.org/forum/t/could-not-accept-or-reject-a-transfer-request/642/2 "2022-12-13T19:19:12Z")

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You need to make sure that Case Workers have the permissions to be able to accept/reject case transfers. Look in Roles

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**Author:** ![mmmagar](https://support.primero.org/forum/letter_avatar_proxy/v4/letter/m/58f4c7/32.png) [@mmmagar](https://support.primero.org/forum/u/mmmagar)\
**Post date:** [December 16, 2022, 8:42am UTC](https://support.primero.org/forum/t/could-not-accept-or-reject-a-transfer-request/642/3 "2022-12-16T08:42:44Z")

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Hi Phanneth, Accept/reject option is available if you recieve a case transfer from other user. But not when you recieve a request from other user to transfer them a case that you currently own.  
If the Case worker B wants to transfer the case (responding the transfer request), he need to do so by clicking ‘transfer case’. Once the Case worker B transfer the case to Case worker A, accept/reject option would be avaialbe for Case worker A in the respective Transfer form.