# Primero - CPIMS Tracing Request Issue

**URL:** <https://support.primero.org/forum/t/primero-cpims-tracing-request-issue/908>\
**Category:** CPIMS\
**Tags:** pakistan, v2-0\
**Created:** [November 19, 2024, 1:10pm UTC](https://support.primero.org/forum/t/primero-cpims-tracing-request-issue/908 "2024-11-19T13:10:50Z")\
**Posts on this page:** 4\
**Page:** 1

<div class="post-metadata">

**Author:** ![abbaszumar2132](https://support.primero.org/forum/user_avatar/support.primero.org/abbaszumar2132/32/349_2.png) [@abbaszumar2132](https://support.primero.org/forum/u/abbaszumar2132)\
**Post date:** [November 19, 2024, 1:10pm UTC](https://support.primero.org/forum/t/primero-cpims-tracing-request-issue/908/1 "2024-11-19T13:10:50Z")

</div>

## In the latest release of Primero - CPIMS. When you try to match a tracing request it is throwing an error. ![image](https://support.primero.org/uploads/primero/original/1X/fee6d3fd8a8cf76b38d7d2eb5ae328a37a6d4cb4.png)

Here is the logs

 ![image](https://support.primero.org/uploads/primero/original/1X/528a34cddac92555eb92a69581010650f8e2c46b.png)

 ![image](https://support.primero.org/uploads/primero/original/1X/0fc787c782038e36ce088ab39764c00d6ddf43fc.png)

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<div class="post-metadata">

**Author:** ![childprotectioninnov](https://support.primero.org/forum/letter_avatar_proxy/v4/letter/c/e8c25b/32.png) [@childprotectioninnov](https://support.primero.org/forum/u/childprotectioninnov)\
**Post date:** [January 27, 2025, 6:24pm UTC](https://support.primero.org/forum/t/primero-cpims-tracing-request-issue/908/2 "2025-01-27T18:24:05Z")

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Hello, SOLR needs to be enabled to be able to ensure the tracing request/matching works.

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<div class="post-metadata">

**Author:** ![abbaszumar2132](https://support.primero.org/forum/user_avatar/support.primero.org/abbaszumar2132/32/349_2.png) [@abbaszumar2132](https://support.primero.org/forum/u/abbaszumar2132)\
**Post date:** [March 12, 2025, 2:20pm UTC](https://support.primero.org/forum/t/primero-cpims-tracing-request-issue/908/3 "2025-03-12T14:20:32Z")

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![image](https://support.primero.org/uploads/primero/original/1X/8d907754a2e166c100f1e62a278e596a087ede2e.png)  
When SOLR is enabled this is the error.

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<div class="post-metadata">

**Author:** ![ian\_brasil](https://support.primero.org/forum/user_avatar/support.primero.org/ian_brasil/32/8_2.png) [@ian\_brasil](https://support.primero.org/forum/u/ian_brasil)\
**Post date:** [April 2, 2025, 2:50pm UTC](https://support.primero.org/forum/t/primero-cpims-tracing-request-issue/908/4 "2025-04-02T14:50:26Z")

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Try to kill the solr process and start again

```auto
rake sunspot:solr:stop
ps -as | grep solr

```

then kill any processes and then restart

`rake sunspot:solr:start`

you might also need to reindex