# Roles Case Management Supervisors & Organization Focal Points unable to assign case records

**URL:** <https://support.primero.org/forum/t/roles-case-management-supervisors-organization-focal-points-unable-to-assign-case-records/375>\
**Category:** GBVIMS\
**Tags:** lebanon, v1-7\
**Created:** [February 1, 2021, 10:12am UTC](https://support.primero.org/forum/t/roles-case-management-supervisors-organization-focal-points-unable-to-assign-case-records/375 "2021-02-01T10:12:26Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![ekormawa](https://support.primero.org/forum/letter_avatar_proxy/v4/letter/e/6f9a4e/32.png) [@ekormawa](https://support.primero.org/forum/u/ekormawa)\
**Post date:** [February 1, 2021, 10:12am UTC](https://support.primero.org/forum/t/roles-case-management-supervisors-organization-focal-points-unable-to-assign-case-records/375/1 "2021-02-01T10:12:26Z")

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CM Supervisor and Org Focal Point unable to use the ‘assign’ function to assign record owners from one caseworker to the next. The expected function is that when these roles assign a case record to another caseworker there is a banner that reads 'CASE ID# successfully transferred. This notification does not pop-up and the record owner does not change suggesting that the assign function is not working. Able to reproduce in alpha with some case records- but not others.

Tips on troubleshooting would be appreciated.

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**Author:** ![jpanchalingam](https://support.primero.org/forum/user_avatar/support.primero.org/jpanchalingam/32/73_2.png) [@jpanchalingam](https://support.primero.org/forum/u/jpanchalingam)\
**Post date:** [February 3, 2021, 7:01pm UTC](https://support.primero.org/forum/t/roles-case-management-supervisors-organization-focal-points-unable-to-assign-case-records/375/2 "2021-02-03T19:01:35Z")

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Which country is this being reported in?

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**Author:** ![ekormawa](https://support.primero.org/forum/letter_avatar_proxy/v4/letter/e/6f9a4e/32.png) [@ekormawa](https://support.primero.org/forum/u/ekormawa)\
**Post date:** [February 3, 2021, 7:15pm UTC](https://support.primero.org/forum/t/roles-case-management-supervisors-organization-focal-points-unable-to-assign-case-records/375/3 "2021-02-03T19:15:15Z")

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This is being reported in Lebanon.

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**Author:** ![irlawrence](https://support.primero.org/forum/user_avatar/support.primero.org/irlawrence/32/8_2.png) [@irlawrence](https://support.primero.org/forum/u/irlawrence)\
**Post date:** [February 4, 2021, 1:32pm UTC](https://support.primero.org/forum/t/roles-case-management-supervisors-organization-focal-points-unable-to-assign-case-records/375/4 "2021-02-04T13:32:06Z")

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A similar thing has been reported regarding incidents on Cases when a GBV supervisor not able to assign a case with Incident to a different user

Steps to replicate:

1. Login as GBV Supervisor
2. Pick a case where Incident has been created
3. Assign the case to a different user. Note the case is not resassigned and current owner details are not changed to different user

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**Author:** ![irlawrence](https://support.primero.org/forum/user_avatar/support.primero.org/irlawrence/32/8_2.png) [@irlawrence](https://support.primero.org/forum/u/irlawrence)\
**Post date:** [February 25, 2021, 4:11pm UTC](https://support.primero.org/forum/t/roles-case-management-supervisors-organization-focal-points-unable-to-assign-case-records/375/5 "2021-02-25T16:11:16Z")

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This has been fixed by [Merged in prim-2408-assign-gbv-cases-incidents (pull request #5018) · primeroIMS/primero@7491293 · GitHub](https://github.com/primeroIMS/primero/commit/74912932a8e91c35d81feb2a3f4916c9565ffaa9)