# Viewing Incidents from Cases

**URL:** <https://support.primero.org/forum/t/viewing-incidents-from-cases/674>\
**Category:** GBVIMS\
**Tags:** v2-0\
**Created:** [March 16, 2023, 1:16pm UTC](https://support.primero.org/forum/t/viewing-incidents-from-cases/674 "2023-03-16T13:16:43Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![megan.obrien](https://support.primero.org/forum/letter_avatar_proxy/v4/letter/m/7feea3/32.png) [@megan.obrien](https://support.primero.org/forum/u/megan.obrien)\
**Post date:** [March 16, 2023, 1:16pm UTC](https://support.primero.org/forum/t/viewing-incidents-from-cases/674/1 "2023-03-16T13:16:43Z")

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There have been reports of GBV Case Management Supervisors not being able to view all incidents from within a case, although some are viewable. This permission is granted in their role (view incidents from case). I have attached screen shots that show what the caseworker sees compared to what the supervisor sees.

 ![MicrosoftTeams-image (28)](https://support.primero.org/uploads/primero/original/1X/b6aec5e10f951ad1e239e406a804d6b08febdf42.png)  
 ![MicrosoftTeams-image (29)](https://support.primero.org/uploads/primero/original/1X/423802be436fd57a01cda31e630b617ab589d4dc.png)

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**Author:** ![childprotectioninnov](https://support.primero.org/forum/letter_avatar_proxy/v4/letter/c/e8c25b/32.png) [@childprotectioninnov](https://support.primero.org/forum/u/childprotectioninnov)\
**Post date:** [March 17, 2023, 3:36pm UTC](https://support.primero.org/forum/t/viewing-incidents-from-cases/674/2 "2023-03-17T15:36:32Z")

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Update: The system administrator is able to view the incidents, but managers are not able to, therefore incidents are sending and saved in the database.

We believe this is a device related issue and are debugging the browser/device to fix this.